This policy explains how Halo Sleepsack handles information submitted through our website forms, search fields, and contact links. We collect only the information needed to answer product, service, and support requests.
We may collect name, email address, phone number, company or store name, product interest, and message details. If you search the site, the search term may be processed to return relevant content.
We use submitted information to respond to inquiries, recommend product categories, provide size or fabric guidance, improve site content, and maintain basic business records. We do not sell personal information.
Information may be shared with service providers who help operate the site, manage communication, or support customer care. These providers are expected to use information only for the service they provide to us.
We keep inquiry information only as long as needed for communication, records, and reasonable business purposes. You may ask us to update or delete contact information by emailing [email protected].
We use reasonable administrative and technical safeguards, but no website or email system can be guaranteed completely secure. Avoid sending sensitive medical, payment, or identity documents through the inquiry form.